Highlights of the program features are listed below. Click, the "Details" button for additional information on the benefits, including exclusions and limitations.
www.247mdaccess.com or call 1-866-201-0244
MDLIVE gives you access to doctors anytime, anywhere! No co-pays or per-call charges. Visit with a doctor via web, phone, or mobile app, the choice is yours! All doctors are USA based, Board Certified and State Licensed with an average of 15 years of in-office experience. Whether you need a simple answer to a question or a prescription, you'll be on your way to feeling better fast.
To begin activation, please call 866-201-0244 or go to www.247mdaccess.com. You must say or enter the PRIMARY'S last name and the PRIMARY'S date of birth to register. Once you are registered you can add your dependents to the account.
Members MUST register via phone or web at www.247mdaccess.com before the phone app will recognize the member.
*Some state laws require that a doctor only prescribe medication in certain situations and subject to certain limitations.
FAQ's What is MDLIVE?
With MDLIVE, you can access a board-certified doctor via secure online video, phone or the MDLIVE App anytime, anywhere, 24/7/365. MDLIVE was designed as an alternative to expensive urgent care visits or waiting days to get an appointment with your primary care doctor for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your pharmacy of choice.* Is MDLIVE appropriate for every medical condition?
No. MDLIVE is designed to handle non-emergency medical conditions and can often substitute for a doctor's office, urgent care center, or emergency room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care doctor or to be used in life-threatening emergencies.
You should not use MDLIVE if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.
What are the most common conditions you treat?
Our doctors can diagnose and treat many non-emergency conditions, including:
• Cold / Flu
• Ear problems
• Insect bites
• Nausea / Vomiting
• Pink eye
• Respiratory problems
• Sinus problems
• Sore throats
• Urinary problems / UTI
• And more
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Finding the right resources for your pet can be tough. Online chat rooms, friend's advice and other sources are not always reliable. The WhiskerDocs team has years of experience helping pet parents take better care of their pets, from getting your home ready for a newly adopted pet to understanding the need for good pet hygiene. We're here to help you be the best pet parent you can be!
How it Works
You can access our 24/7 pet line any time via phone, email, live chat, and even a mobile app. We're here to help; because every pet is a member of the family and every second counts when you are concerned! Trusted – Take comfort in knowing that our expert veterinary team brings decades of experience to you when you need advice! Convenient – When we say always, we mean always. Every hour of every day, we’re just a phone call away. Reliable – The internet can be conflicting, misleading, or flat out wrong. Our experts will help you sort through it all! Informative – Helping you to make the very best decisions on behalf of your pets.
Unlimited – Call once, call ten times. On every occasion we’ll give you the time you need to get your questions answered. Collaborative – We work with your primary veterinarian, from sending summaries of your call to your vet, or helping you find one. Helpful – When it comes to your pet, every question is important. Our job is to help you navigate potential solutions.Whether it’s an emergency or a casual question, turn to the one place you can trust. Our veterinary experts have decades of experience, and are available any day, any time. We can truly handle any question, including: Emergencies
It’s 9 o’clock at night on a Friday night, your cat just had a problem and you aren’t sure if it’s an emergency. We’re here to help you decide, walk you through the steps you need to take, the signs you need to watch for, or point you in the direction of your local ER, depending on the severity of your pet’s individual case. Symptoms
When your pet has a change in appetite, or is suddenly sleeping in unusual places, we’re here to help you understand things that could be happening and what to share with your veterinarian. Toxins/Poisons
It’s your annual holiday party and your dog just got into the dessert! We’re here, even on a holiday, to help you decide what steps to take to save his life. Injuries
When your pup comes in from outside, limping and with a small bleeding wound, do you run to the ER or try to treat it at home? We’ll help you decide! Behavior
When your kitty suddenly urinates on your bed or your mischievous dog starts digging holes in the yard, we’ll help you get those undesirable behaviors back on track! Disease Management
Your beloved pet was just diagnosed with diabetes, and, of course, you have lots of questions and concerns about how to give him the best care. We’re here to help with every question you may have. Medication Concerns
When your pet is sent home on a new medication, we can answer all of your questions about side effects, how to give your cat that pill, and much more. General Pet Care
Are you wondering how to trim your pet’s nails or the best food to feed? We have lots of tips, tricks, and recommendations to offer! Wellness Advice
One vet in your neighborhood is recommending that you give a vaccine every year while another is recommending every three years and yet another is recommending a blood test instead! How do you know what to do? We’ll let you know about the latest research and recommendations. Complementary Health Care
We provide advice on vitamins and supplements or other holistic care advice, especially for the management of a chronic illness.Emergencies and questions can happen at any time and our veterinary experts are always here to help.No matter what’s happening, we’ll help you make the right decision about what to do next. That is what we are here for, anytime you need us, to support you with your pet needs. It can be scary or frustrating when something is wrong with your pet and you don’t know what to do. Whether your question is critical or just curious, we are here to help; because every pet is a member of the family and every second counts when you are concerned!
In-the-Moment Clinical Support CuraLinc provides around-the-clock access to licensed clinical professionals.
Comprehensive Diagnostic Assessment Every call, email, chat or SMS into the program is answered live by a licensed and experienced behavioral health clinician, who will conduct a comprehensive assessment to determine the user’s presenting issue(s) and problem acuity.
Short-Term Mental Health Counseling Through CuraLinc’s nationwide network of licensed behavioral health clinicians, the program helps members identify and resolve depression, anxiety, grief, stress, relationship issues and substance abuse through face-to-face counseling or video counseling.
Mental Health Advocacy For participants with acute MHSA concerns, CuraLinc will not only coordinate care to a provider or facility within their benefit plan, but also transition management of the case to the medical management provider.